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Franz Korbjuhn
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Remote support

Quick help without anyone having to come by.

For short questions and faults I look at your screen directly. You start a small program and the request reaches me automatically. That is all it takes.

Start the program

TeamViewer QuickSupport.

The program does not need to be installed. It runs only while you have it open and can be closed at any time with “Beenden”.

For Windows For macOS

If TeamViewer is already installed on your machine, QuickSupport cannot run alongside it. In that case give me a call and read out the ID and password from your existing TeamViewer installation.

TeamViewer QuickSupport mit Session-Code
How it works

Three steps to a connection.

  1. 01

    Download

    Download the program for your operating system. It lands in your downloads folder.

  2. 02

    Open it

    A double click is enough. On a Mac the system asks once for permission to record and control the screen.

  3. 03

    Approve

    Your request reaches me automatically, there is no code for you to pass on. You confirm the connection and from then on see the same screen as I do.

Worth knowing

What happens — and what does not.

  1. 01

    You start the session

    As long as you do not open the program, no connection is established. I cannot connect on my own initiative.

  2. 02

    You see everything

    The session runs on your screen. You see every movement and can end the connection at any time.

  3. 03

    Nothing is left behind

    The program does not install itself and sets up no permanent access. Once it is closed, the code is invalid.

  4. 04

    Encrypted connection

    The connection is end-to-end encrypted. The program shows at the bottom when it is established.

  5. 05

    From a phone too

    The same app is available for iPhone and Android in the respective store, also called TeamViewer QuickSupport.

  6. 06

    TeamViewer already installed?

    Then QuickSupport will not start alongside it. Give me a call and read out the ID and password from the existing installation — it gets us to the same place.

  7. 07

    For support clients

    If your devices are under ongoing support, access is usually already in place and this route is not needed at all.

In a hurry and stuck?

Give me a call and we will work out on the phone whether a remote session is the quickest way.

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