Phone systems & mobile in Hamburg

How contracts grow over the years

Mobile, landline and internet contracts grow over the years: different providers, terms and account managers, tariffs that stopped matching the company long ago, and with every move or new hire the coordination with the hotlines starts over. On top of that there is often a phone system that no longer suits how you work, or that has become unnecessarily involved to look after. Nobody in the company has time to keep an eye on all of it.

What changes afterwards

A cloud phone system that suits the way you work, an overview of every contract, the right business tariffs, notice periods under control and one person with a direct line to the providers. Either as a regular audit or as complete management by me, depending on what you need. I have set up around 20 phone systems so far. A related project: telephony in Teams for a non-profit organisation.

Typical work

What I take on for telephony and contracts.

Contract audit

An inventory of every mobile, landline and internet contract with terms, costs and what you actually need. The result is a recommendation with a clear sequence.
Tariff optimisation and switching

Comparing and switching to the right business tariffs at Telekom, Vodafone and Telefónica, including keeping your numbers and cancelling the old contracts at the right moment.
Fibre and internet connections

Checking availability, ordering the line, coordinating dates with the provider and the electrician, and a second line for resilience if you want one.
Site relocation

Coordinating cancellations, new lines and number ports with the providers so telephony and internet work on day one in the new office.
Cloud phone systems

Choosing, rolling out and supporting 3CX, Microsoft Teams Phone, Telekom Cloud PBX or peoplefone: porting numbers, connecting the system to the phone network via SIP trunks, setting up queues and reception, deploying handsets and softphones. Depending on the platform and licence, features such as transcription or automatic call summaries can be integrated too.
Hardware

Sourcing smartphones, routers and handsets to match the contract, setting them up and adding them to device management.
Ongoing management

New lines, changes, cancellations and invoice checks with a full overview in asset management. Either as complete management or as a regular audit, depending on scope and need.

Systems and providers

Which phone system suits whom.

Which phone system fits depends on how you work: at a desk, on the move, in a team or on reception.

Microsoft Teams Phone: Calling directly in Teams, with numbers, reception and queues. A good fit when everyone in the company already works in Teams.
3CX: The phone system I use most often, hosted on my own servers: softphone, desk phones, queues and CRM integration. A good fit for companies with a reception desk, a hotline or several sites.
Telekom Cloud PBX: A phone system from the Telekom network, closely tied to the line and the numbers. Fits when everything should come from the network operator.
peoplefone: Cloud telephony and SIP trunks, combining well with 3CX and Microsoft Teams.
Telekom, Vodafone, Telefónica: Business tariffs for mobile, landline, internet and fibre, with a direct line to the partner account managers.

Approach

Audit, recommendation, switch, ongoing management.

01

Audit

Every contract, term and cost in one overview, checked against what you actually need.
02

Recommendation

What stays, what changes, what gets cancelled, on a schedule that follows the notice periods.
03

Switch

Ordering, number porting and coordination with the providers, without interrupting operations.
04

Management

I can manage the contracts permanently if you want, otherwise an audit at a fixed interval.

Frequent questions

Questions about telephony and contracts.

Your question isn't here? Write to me directly.

01 Why through you and not directly with the provider?

Because you have one person to talk to instead of three hotlines. As a partner I have a direct line to Telekom, Vodafone and Telefónica and make sure solutions are quick and fair, including when something goes wrong.

02 Do you earn from the contracts?

Yes. As a partner of Telekom, Vodafone and Telefónica I receive a commission, and I tell you so openly. What I recommend is still what fits your needs, even if that is a smaller plan.

03 Do we have to change provider for that?

Not necessarily. Often a different business tariff with your existing provider fits better than switching. The audit shows that, and you decide.

04 Do you manage it afterwards as well?

Yes, if you want that. Some clients only want a regular audit, others hand the contracts over to me completely. Both are possible and it depends on scope and need.

05 Do you do private lines too?

No. I work exclusively with businesses.