Microsoft 365 and Teams telephony for a non-profit with a distributed team
A nature conservation non-profit in Berlin works from many locations. In 2024 and 2025 I brought its file storage, mailboxes and telephony together in Microsoft 365, entirely remotely from Hamburg.
- Client
- Non-profit organisation
- Industry
- Nature conservation, Berlin
- Period
- 2024 to 2025
Starting point
This conservation non-profit wanted Microsoft 365 as its shared platform. Its staff work in different places, and mailboxes and files were spread across several providers. They needed shared storage with agreed permissions, all mailboxes in one place, a backup, and a central number with a queue, without a phone system and without being tied to an office.
Solution
I agreed the SharePoint structure with the whole team first, then migrated mailboxes and files, set permissions and put a backup in place. Telephony runs on Microsoft Teams: numbers, a switchboard with a queue and call policies, so calls to the main number reach the right people wherever they are working. All of it remotely from Hamburg.
Outcome
Files, email and telephony run in Microsoft 365. The team works from anywhere on the same file storage, and calls to the main number reach the people responsible.
A Microsoft 365 security concept for an engineering firm (ongoing project)
Ongoing project: since September 2026 I have been supporting a Hamburg engineering firm with around 130 staff and 160 devices on a Microsoft 365 security concept that is being rolled out step by step.
Medical practice IT: email, practice software and network changed over
Two sites, ten workstations and several providers involved: I supported the IT changeover at a specialist medical practice in Hamburg and have looked after it ever since.
IT provider change and an office move without a handover: network rebuilt for 15 workstations
A model agency in Hamburg needed a new network for an office move on a fixed date, without a handover from its previous provider. I recorded the existing setup and prepared the changeover.