Microsoft 365 for a non-profit: SharePoint, mailboxes and telephony in Teams
A distributed team brings collaboration and telephony together in Microsoft 365. No office phone system, supported entirely remotely.
- Client
- Non-profit organisation
- Industry
- Nature conservation, Berlin
- Period
- 2024 to 2025
Starting point
A team in several places, with mailboxes and files at different providers. What was wanted: shared storage with clear permissions, all mailboxes in one place, a backup, and a switchboard with a queue that works without hardware and without being tied to a location.
Solution
The SharePoint structure was agreed with the whole team, then mailboxes and files were migrated, permissions set and a backup put in place. Microsoft Teams took over telephony: numbers, a switchboard with a queue and call policies, so calls to the main number reach the right people wherever they are working. All of it remotely from Hamburg.
Outcome
Files, email and telephony now run in one platform. The organisation works independently of location and is as reachable by phone as an office with its own system.