From in-house IT department to external partner: an agency supported since 2018
A marketing agency that has grown from 40 to over 100 staff. As its external IT partner, I have carried that growth in the background since 2018.
- Client
- Marketing agency
- Industry
- Marketing and logistics, Hamburg
- Period
- since 2018, ongoing support
Starting point
The agency grew from around 40 to over 100 staff, with an office, a logistics site and teams working at changing locations. Its core business is marketing, not technology. The IT had to grow along with it without anyone in the company having to deal with it.
Solution
After three years as the in-house IT department, I continued the support from 2018 as an external IT partner. Since then I have planned every major change together with the agency and delivered it in waves, so the business keeps running: migrating file storage to SharePoint and mailboxes to Exchange Online, network and Wi-Fi at the logistics site, replacing the firewall with a fibre connection and a second line for failover, mobile time tracking for teams working on location, and an internal wiki with guides and training for new systems.
Outcome
For eight years the agency has had one person to talk to who knows its environment in detail. The systems are documented, staff find answers in the wiki, and major changes go ahead without bringing the business to a halt.
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