From in-house IT department to external partner: an agency supported since 2018
A live marketing agency that has grown from 40 to over 100 staff. IT that has carried that growth in the background since 2018.
- Client
- Live marketing agency
- Industry
- Live marketing and event logistics, Hamburg
- Period
- since 2018, ongoing support
Starting point
The agency grew from around 40 to over 100 staff, with an office, a logistics site and teams working at several airports. The core business does not tolerate downtime, and the IT had to keep pace with that growth.
Solution
After three years as the in-house IT department, support continued from 2018 as an external partner. Since then every major change has been planned together and delivered in waves: migrating file storage to SharePoint and mailboxes to Exchange Online, network and Wi-Fi at the logistics site, replacing the firewall with a fibre connection and a second line for resilience, mobile time tracking for the teams at the airports, and an internal wiki with guides and training for new systems.
Outcome
For eight years the agency has had one person to talk to who knows its environment in detail. The systems are documented, staff find answers to standard questions themselves, and the IT has grown along with the company.